Wages & Income loop on 2021 TT Premier

[genenv]

I'm experiencing a loop in Windows 10 version of the 2021 desktop TurboTax after:  fed taxes -- wages & income -- investment income (looping here).  Windows version is KB4023057.

[LindseyLO]

Have you tried clearing your cache? This may help. Assistance with doing so has been provided by clicking here. 

[bigfattoebone]

This is also happening to me after clearing the cache.

Are we going to be able to use Turbo Tax?

Thanks!

[LenaH]

Every computer has a unique combination of components, settings, programs, services, and users. This means TurboTax can install and run flawlessly on one computer, but another computer's configuration can cause conflicts when installing, launching, or running TurboTax.

Please see Troubleshoot installation and running TurboTax for Windows for troubleshooting your software. 

@bigfattoebone

@genenv

[krosol]

Since you're talking to the computer engineer I call BS.  Nothing in your link resolves their poorly written code on my laptop. However, you can work around it by going back to the interview steps.  It does beg the question if they can't get this right will my taxes be calculated correctly and filed correctly.

[AkinaLO]

Thank you for providing a workaround for this issue, @krosol.

Please try the steps in this article to help update your software to see if there are any new updates available as they come. 

How do I update my TurboTax CD/Download software program?

Here is an article that will show how to perform a manual update.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business) 

@genenv