Updates

[helpemehere]

cannot get any updates.  the update window freezes and will not install.  tried to leave it sit for over 45 minutes and nothing happens. all is frozen.  How do i get updates so i can file without any errors?

[ReginaM]

There are a couple of things that you can try to move past the update screen:

• Try closing TurboTax,
• Compete a  disk cleanup,
• Restart your computer.  

If this doesn't work try this:

• If you've enabled pop-up blocking in your web browser, please turn it off and try again.
• If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
• If those suggestions didn't help, try going back to your first browser and delete cookies.

Hope this helps!

[userfoxden]

How do I get the updates so I can file?  

[userfoxden]

Nothing works.  Please let me file, please.  

[AshleyLO]

@userfoxden So that we can best assist you, please specify which TurboTax product you're using and what is happening to prevent you from filing.