TurboTax will not start

[Dale1944_]

will not run

[JohnB5677]

Can you clarify your situation?

• Are you in the Online, or the Desktop version?
• If the desktop, where are you in the process?
• Were you able to download the software?
• Did you successfully enter the security code? 
• Did you try the suggestions in Troubleshoot TurboTax Desktop for Windows issues

[user17714471989]

I purchased Turbo Tax Deluxe and I want the Mac version but must have purchased the windows version how can I get the Mac version.

[user17714471989]

I must have purchased Window Version of Turbo Tax but wanted the Mac version how can I get the Mac version as I already paid for Windows Version I can't use as I have a MAC.