Re: TurboTax stuck at payment for state

sheilarussillo · Mar 7, 2021 3:00:57 PM

I'm ready to e-file for both federal and state and I have refunds for both. Federal is free but state is $25. I selected the option to 'charge my credit card.' A pop up indicates it needs to save my return before continuing and I click OK. A separate window then pops up, "Let's complete your purchase online," directing me to click Continue to go to a secure server but the Continue button is not active and nothing happens when I try to click it. There is also a 'We can help you here' link on this separate pop up page but it too is not active- nothing happens when I try to click it. So I cannot progress further. I don't want to have the fee taken out of my refund because of the outrageous processing fee of $40.Any help is appreciated. Sheila Russillo[email address removed]