TurboTax Keeps Closing

4 replies
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I am using TT Premier on Win 10. The program is very unstable and keeps closing, typically when I save a file, or open or close a form. When I reopen, my file has to be "recovered" about 50% of the time. I have given my OS a "fresh start" and reinstalled the program, without any improvement. Any suggestions?

Thank you,

SteamTrain

Level 15

1) Make sure you have plenty of disk space.

2) Folks with solid-disk-drives and variable system memory have had problems in the past, and have needed to set a locked system memory size...but I don't know whether it is still a problem.

3) Don't put your file on a removable drive of flash drive...that will crap out on you. Only work on files on your system disk

4) Call Customer Support during working hours Mon-Friday only:

https://ttlc.intuit.com/questions/1899263

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

wcompton2

Level 2

I am having the same problem with the TT Premium version for tax year 2018. I have asked TT how to correct the problem, no answer as yet.

Lorob11Author

Level 4

I spent at least an hour on the phone last year with tech support but they had no record of anyone with a similar issue. I see a month later someone posted an acknowledgment that others were having the same issue. If you find a fix please post. I just had to tough it out, reopening the program a 100 times. If it repeats again for tax year 2018 I will repost.

bwentzel

Level 3

This topic is also being discussed in the following thread but unfortunately no one has mentioned a solution.

https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/Turbotax-2018-Deluxe-crashes-constantly/m-p/9282#M2307%2Fjump-to%2Ffirst-unread-message