TurboTax is saying that I received adoption benefits from my employer, which I did not. This is autopopulating the Adoptive Child Worksheet, and preventing me from filing

[DeanM15]

I would re-check your W2 to make sure the Box 12 entries are correct and do not mention adoption benefits. 

If the W2 looks good and it is still preventing you from filing, I would delete Form 8839, Qualified Adoption Benefits, from your return. 

• In the left-hand black menu, choose Tax Tools then Tools.
•  Click on Delete a Form from the window that pops up.
•  You should now see the Review Form List. Scroll down the list and click Delete on Form 8839.
• You may get a pop up telling you additional worksheets and forms are being deleted. Approve and click delete.
• You should come back to the Review Form List. Scroll to the bottom and click Continue with My Return.

[agenautis]

Hi, thank you for responding. Box 12 only has my health coverage listed. I have tried multiple times to delete the form as you suggested, but I am still being prevented from filing. Every time form 8839 comes back up with a pre populated number that my employer supposedly provided. That number is nowhere on my W2, so I don’t know if this is an issue with my W2 or TurboTax.

Thanks again

[DeanM15]

OK, so I would try walking through the Adoption section and blank out each box with data in it. 

When you go to the Adoption section, answer Yes to the first question so that you can get into the file. Walkthrough the pages and if you see an amount or words put in any of the boxes, blank them out. Make all the boxes blank, with nothing in them. When you come to the end, where it says Here is your adoptive child info, delete all of the entries. Then go through and attempt to delete the Form 8839 from your return again. 

To find the Adoption section in TurboTax:

1. While signed in and working in TurboTax Online 2019, click on Federal in the black menu on left.
2. Click on Deduction and Credits in the upper portion of the page.
3. Scroll down and click on You and Your Family.
4. Click on Adoption Credit.