TurboTax 2021 MacOS Version Problem Accessing ItsDeductible Data

[TinkerToyRonnie]

When I try to import ItsDeductible data into TurboTax 2021 for the Mac I'm asked for the Safari keychain password.  When entered it isn't accepted and TurboTax asks for it again and again.  I have verified the keychain password is correct by going to Safari and opening the keychain.

Also, when I click "Deny", TurboTax should ask me to enter the TurboTax website password manually.  Instead it keeps repeatedly asking me to enter the Safari keychain password.  TurboTax 2021 apparently is not recognizing that I denied access to the keychain password and keeps asking for it over and over again.

The MacOS is Big Sur.  I use the same TurboTax password to access all TurboTax websites.  I did not have this problem with TurboTax 2020 for the Mac.

[AkinaLO]

Please check back next week because Its Deductible is currently receiving updates. We are aware of the issue and are currently working on resolving it.  

[TinkerToyRonnie]

I was able to resolve this issue by launching the iMac's Keychain Access app and changing the InTuit ID keychain access control to "Allow all applications to access this item".  The keychain I changed was created by TurboTax 2020.  TurboTax 2021 did not create an InTuit ID keychain, and confused me by asking for the 2020.  I had to do a lot of searching on how to find the keychain and manipulate it and my guess is the average TurboTax user doesn't have the computer skills I have to even understand what's going on.  My recommendation is to have TurboTax access ItsDeductible in the same way it accesses banks and brokerages without messing around with the Mac keychain.    

[MichelleLO]

Thank you for providing this information to the Community. 

@TinkerToyRonnie