Let's try a couple things to see if we can get this return filed. First let's clear your history and cookies. Sometimes the computer is just caught in a loop.
Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.
However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
Here are the official instructions for the most popular browsers:
Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.
Related Information:
If the above does not work we will try to re-activate the account again to be able to file the NY return.
Follow these steps to Add a State:
To access your tax return after you've e-filed it or printed it as part of mailing your return to the IRS:
- Sign in TurboTax.
- Select Tax Home from the menu.
- Scroll down to Your tax returns & documents.
- Select 2022, and then select Add a State (you're not actually adding a state, this just gets you back in).
I hope this works for you. Please come back to the forum if you are not able to file the NY return.
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