Turbo tax customer service number or chat

[Jamie5683]

anyone?

[xmasbaby0]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[robtm]

Get expert assistance by calling us at 1-800-4-INTUIT (1-800-446-8848).

[NITAMYERS]

I need a copy of my 2023 extension. TurboTax was unable to complete my tax return because it didn't have a way to show my state taxes. I never filed the permanent tax. Do you have a copy of the extension?

[taxlady28]

The extension can only be viewed and printed after you pay for the online software in the year that it was created.  That option is no longer available for 2023 software in 2025.

[William garrard]

Watching for my refund check haven't received it yet 

[DoninGA]

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@William garrard  wrote:

Watching for my refund check haven't received it yet 

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TurboTax does not receive any kind of tax refund, federal or state.

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

[Sb112]

Hey I haven't received my taxes yet and I've been waiting for 10 weeks

[mesquitebean]

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@Sb112 wrote:

Hey I haven't received my taxes yet and I've been waiting for 10 weeks

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First, you need to be sure the return was successfully filed. It depends on how you chose to file the return.

If you filed a paper return by mail, TurboTax does not mail it for you.  If you chose that method, you would have had to print it, sign it, date it, and mail it yourself.  It takes at least 4 weeks for a mailed return to show up in the IRS WMR tool.

  If you efiled, double-check to be sure the return was efiled successfully and accepted.  If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.   What word is used there for the status:  accepted, rejected, printed, started, ready to mail, or something else?

If that showed it was accepted, (or if you mailed a paper return), you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.   Is there any message there?
https://www.irs.gov/wheres-my-refund

When using that IRS tool:

• Be sure you enter the correct tax year, SSN, and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a summary screen.  
• Look at your actual Federal return to get the Federal refund amount to use in the tool, i.e., your Form 1040, Line 35a.

[nluna9586]

We're my refund

[mesquitebean]

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@nluna9586 wrote:

We're my refund

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Are you referring to a Federal tax refund?   If so, then first, you need to be sure the return was successfully filed. It depends on how you chose to file the return.

If you filed a paper return by mail, TurboTax does not mail it for you.  If you chose that method, you would have had to print it, sign it, date it, and mail it yourself.  It takes at least 4 weeks for a mailed return to show up in the IRS WMR tool.

  If you efiled, double-check to be sure the return was efiled successfully and accepted.  If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.   What word is used there for the status:  accepted, rejected, printed, started, ready to mail, or something else?

If that showed it was accepted, (or if you mailed a paper return), you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.   Is there any message there?
https://www.irs.gov/wheres-my-refund

When using that IRS tool:

• Be sure you enter the correct tax year, SSN, and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a summary screen.  
• Look at your actual Federal return to get the Federal refund amount to use in the tool, i.e., your Form 1040, Line 35a.