TuboTax 2021 stopped running on macOS Moneterey?

[jmdidion54]

I've been using TT Home and Business 21 for over a month with no issues but it now stopped opening.  I double click on the icon and it tries to open then immediately shuts down.

[CarissaM]

Please follow the instructions here to manually update your software. 

Please let us know if you need additional assistance. 

[jmdidion54]

The program will not even load to allow for manual updates.  Once I try to open the program, it starts to open and then immediately shuts down.  I have deleted it and downloaded it three times and the same problem exists.  There are instructions on here on how to remove and reinstall TurboTax for Mac, but none of the directories listed in these instructions are in the Library in OS Monterey 12.2.1.  The overall functionality of the program is disappointing.  The interface with It's Deductible doesn't work, nor does the interface with E*Trade.  Very disappointing and frustrating.  Opening an app shouldn't be the most challenging aspect of its use.

[HeatherPLO · Accepted solution]

For further assistance with this matter, please reach out to us directly using the Help Article here.

[jmdidion54]

Thanks.  I was able to speak to a customer support specialist.  TT is aware of this issue and is working on a solution.  I was told that I would receive an email when it is fixed.

[bamidips]

First of all, the above instructions for updating the software is showing for "Windows" and not for Mac OS.  Can I also inquire as to who the support folks who promised to look into this matter, all the people I talked to, keep arguing with me to restart/unplug/re-install, which I have done multiple times, but they don't seem to this particular issue.  Is there really a fix identified, I would appreciate if someone could point me to a solution.

[CarissaM]

If you are unable to update the software, please delete and reinstall the software as this will resolve the issue. @bamidips

[bamidips]

I have done that couple of times, it did not work.  I finally was able to make it to work by creating another profile on my Mac and then doing a fresh install on that.

I have to say the support for this is "wanting", there is a very hard resistance to escalate customer issues and the uncanny way to repeat the same steps that the customer is saying is "not working".  For a company that touted customer empathy, the behavior by the support teams is really not upto the standard.

[CarissaM]

Than you for providing the way you were able to get this to work. It will be a great help to the community. @bamidips