First of all, the above instructions for updating the software is showing for "Windows" and not for Mac OS. Can I also inquire as to who the support folks who promised to look into this matter, all the people I talked to, keep arguing with me to restart/unplug/re-install, which I have done multiple times, but they don't seem to this particular issue. Is there really a fix identified, I would appreciate if someone could point me to a solution.
