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pkovaric
Returning Member

TT not accepting efile

When trying to efile, I get the message "We're experiencing internet transmission problems.  Your transmission didn't go through.  Intuit's Electronic Filing Center did not receive your returns.  Please try again later.  Error:2"

 

When will this be fixed?

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2 Replies
CatinaT1
Employee Tax Expert

TT not accepting efile

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Make sure you have ran all updates. 

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pkovaric
Returning Member

TT not accepting efile

No, it did not.  After being on the phone for slightly over an hour with TT support, we finally identified the problem -- the scanned signature file was too large.  This is a glaring flaw in TT code -- identifying an attached file size that exceeds limits is a trivial coding issue.  There's nothing even telling the user to limit the file size.  QA seems to be broken.

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