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Trying to e-file my return and im getting an error message saying that a server problem occurred while processing the refund transfer. ive tried two times with no luck.

 
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3 Replies
HelenC12
Expert Alumni

Trying to e-file my return and im getting an error message saying that a server problem occurred while processing the refund transfer. ive tried two times with no luck.

You may try deleting your cookies, clearing your cache and rebooting. If that doesn't work, use a different web browser. See the following:

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Trying to e-file my return and im getting an error message saying that a server problem occurred while processing the refund transfer. ive tried two times with no luck.

i have tried rebooting. clearing my cache and my cookies and its saying the same thing. even when i go to make a payment with my debt card it has an error and says to contact an expert

KathrynG3
Expert Alumni

Trying to e-file my return and im getting an error message saying that a server problem occurred while processing the refund transfer. ive tried two times with no luck.

There may be some issue with the device itself. Another option to try is to follow the steps here: Allow cookies and pop-ups.

 

Otherwise, to contact TurboTax and have an agent see what you are seeing, call: (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number?

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