TurboxTax 2019 did an update today and now I can't open my tax file. The dialog box says:
We're having trouble opening your file
You can try using your back-up file instead. You'll find instructions on how to open your back-up file in the link below.
Error: 102345
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I can not open my file
Please clarify your request for assistance. What type of file are you having issues with?
2019 file from cost co
Please contact support for assistance with your Costco software.
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First of all Im not a new member. I did update my password for tc_stephens. I had trouble opening my turbo tax. I was able to complete it and filed the federal and did file the state but when it came to paying the filing fee, I made a mistake saying take the fee out of the return. The prompt said that I could not do it that way and the next thing I know I could not get back into my account use a credit card to charge this fee. From that point, I have not been able to get into my account to finish up.I did talk to a lady who seemed to be paying attention, she gave me a link to update/rehabilitate my account. I filed the update, and I got a mailer-daeman message. Please help me get this situation set right. Sincerely Tim Stephens
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