Transmission didn't go through: Ineligble for e-file?

[emmajthom]

The full message reads;

Your transmission didn't go through. Our records indicate that you are not entitled to efile one or more formsets.

I'm not sure how to fix this, there are no prompts or solutions available. I've already had to completely start over once, why is this happening and how do I get my return to submit properly?

[RayW7 · Accepted solution]

It means that one or more forms aren't available yet to e-file.  The IRS are still finalizing some tax forms needed for electronic filing. On the upper right hand side of the screen, click Federal Review.to verify which form/s needed on your income tax return or check for errors.

Please troubleshoot with the options below. If needed, we will investigate your experience.
 Thank you for your participation and patience. 

a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?

(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Sign out, Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" 
Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

[emmajthom]

Token no. 749308

I only have a W-2 and signed out and back in, still receiving above message after trying to file.

[emmajthom]

Is there anything I can do to either speed up this process/help further or get an update or eta on when to check back? My memory is a little unreliable and I don't want to forget to file or mess things up further unintentionally. 

[EbonyA]

@emmajthom Not at the moment, however we are investigating the issue - thank you for including your token number and we appreciate your patience.