The app does not log in. Is the app down?

jmcho3 · ‎January 17, 2025

JohnB5677 · ‎January 19, 2025

Please clarify your question.

Unfortunately, we can't see your tax return to evaluate your problem.

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jmcho3 · ‎January 20, 2025

I am trying to log into the app. After I sign in, it says “creating a secure connection” and then after it just takes me back to the login screen.

CatinaT1 · ‎January 21, 2025

You might try deleting the app and reinstalling.

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