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kleepheegee
New Member

So how’s TurboTax charging me three time when i keep declining that i do not want to add max the whole time i am filling ? This is a complete scam! Why does it say free when the keep charging me?

 
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adrianenriquez
Level 3

So how’s TurboTax charging me three time when i keep declining that i do not want to add max the whole time i am filling ? This is a complete scam! Why does it say free when the keep charging me?

Hello @kleepheegee!

 

It sounds like you want to remove MAX benefits from your TurboTax account.

 

When you're in your return:

  1. Select File in the left-hand menu.
  2. Continue until you get to Step 1, Review your order, then select Start.
  3. When you get to your order summary, select Remove under Max Benefits.
  4. On the following screen, select Remove MAX.

We also have a great resource on this subject: Can I remove MAX? 

 

Also, if you find that you are seeing multiple/duplicate charges for TurboTax in you bank account you may want to contact your bank account. It sounds like they may be authorizations on your card that typically fall of within 24-48 hours after the charge clears.

 

Hope that helps!

 

Adrian E

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