Really miffed at Turbo Tax for their activation code policy!

[Don-TT]

I am a Turbo Tax Advantage member. I get Turbo Tax desktop for the Mac every year. In case something comes up, I keep my installs on my Mac. I have Turbo Tax apps from 2014 on this Mac, along with the tax file and PDFs. When I get a new Mac, I use migration assistant to move everything over. Recently, I got a new MacBook Pro  M4.

So by chance today, I was checking on the installs of old Turbo Tax installs. And I find for everything prior to 2022 I get the 603 error that the number of activations has been used up! I guess this is because I had a main and backup computer with TT on it for multiple years.

How does Intuit expect people to go back to a prior year? It' laughable, as my downloads page has all my activation codes, but try to use them - right. Some subscription.  I guess I can call to get it resolved if I get an IRS letter or something, but what a dumb implementation, not having a way to delete old activations or something.

Intuit, consider me one unhappy customer.

[taxlady28 · Accepted solution]

Even if you could install and keep the software, it is not supported after three years.  If you reinstalled an old year, it would not have the proper updates to make it usable.  All you need to keep is a pdf copy of the return.  

[user17549425996]

I too am very disappointed with this policy.  I need to copy my old Canadian TurboTax files over from my Windows 10 computer to a new computer with Windows 11.  I was able to get all the old programs downloaded from TurboTax.  I could activate all of the older year's versions except for 2021, 2022 and 2023.   When I tried to activate the program for these three years I received the message "All available activations for that code have been used Error code 603".  Help stated that I needed to buy a new activation code since I had used three installs.  Very disappointed that Turbo Tax will not let you have access to historical data without buying another subscription.  Yes. I have PDF files but ...They should provide an activation code to help these users who are only updating their computers.  It is not like you will be using the program for any commercial gain.  It is only to have access to the historical data.  Agreed the software may not be supported by Turbo Tax but the earlier program still work.  Why do I need the program?  Likely will never use it but just because.  Somewhere I saw someone suggest that I could remove one of the old programs from one of the old computers.  Would this free up a subscription so I could activate the older programs on the new Windows 11 computer?

I have always been very happy with TurboTax in the past.  But now - Intuit, consider me another unhappy customer.

[VolvoGirl]

Are you in Canada?  This is the USA forum. It may be different in Canada.   Here is the Canada forum  

https://turbotax.community.intuit.ca/tax-help