Purchased wrong version

goodglarp · ‎June 7, 2020

mesquitebean · ‎June 7, 2020

Please explain in more detail and the specific edition. And are you referring to Online TurboTax or desktop software?

"wrong version" is not enough info.

xmasbaby0 · ‎June 7, 2020

You will need customer support. We cannot resolve billing issues in the user forum.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

goodglarp · ‎June 7, 2020

This got posted before I could actually enter my text.

It's not a billing dispute but rather about usage. I picked up Home & Business by mistake. Can I still use it to file even though I have no need for the business section?

mesquitebean · ‎June 7, 2020

@ goodglarp wrote:
This got posted before I could actually enter my text.
It's not a billing dispute but rather about usage. I picked up Home & Business by mistake. Can I still use it to file even though I have no need for the business section?

You can still use it to prepare a return even without a business. You are not required to answer the Business interview section if you don't have a business. All editions of TurboTax have topics that not all filers will need and can be skipped. But you paid for a more expensive product than you need since it has more help and guidance for self-employed business situations. But you can prepare a return with it even with no business. If you haven't opened it, Costco might exchange it for a lower edition and save you a little money.

I see you started another thread which has been answered here:
https://ttlc.intuit.com/community/taxes/discussion/purchased-home-business-by-mistake/01/1624916#M57...