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rewolfe58
Level 2

Purchase state return doesn't work

I get to the point of purchasing a state return and when I click the links, nothing happens.

2 Replies
AkinaLO
Intuit Alumni

Purchase state return doesn't work

You may need to update your software. Please check for updates within the program. 

How do I update my TurboTax CD/Download software p ... 

 

Here's an article to help you with a manual update. 

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business) 

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rewolfe58
Level 2

Purchase state return doesn't work

I got this fixed by call a TT rep and he took he was able to do the purchase for me using my credit card number.  I then had a similar problem with purchasing the state eFile.  It turned out that all I had to do was quit TT, change my screen resolution to the default (100%), and then restart TT, and it worked.  What a pain!  This is something that Intuit needs to fix.  (I found this fix on a different thread and lots of other folks had it too.)

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