Program updates - download version 2019

[CarlT63]

Like all other posts from Turbotax employees, this has absolutely nothing to do with the problem!!  Please read posts before replying to them.

The problem is not that we CAN'T update the program.  The problem is that we want to know WHAT got updated.  TurboTax tells us that there were, in it's words, "Critical" issues fixed with an update.  We want to know what got changed, and how this affects taxes that we've already filed.

[BBonner77]

Turbo Tax - you have made critical updates to the application, folks have already filed, and you can't tell up what software updates were made???  What's wrong you you????     This needs to be fixed ASAP and you need to respond to the writer's question - not send her to the IRS web service.

[mikehansen7786]

This is the current face of "customer service" at Intuit.  Wonder what happened to the old Intuit that seemed to actually give a **bleep** about its customers?

[TaxGeek2]

So excited to do an update and see 

TurboTax Support has moved

Makes me feel like something is certain during this virus.  😂

[BigT78]

TurboTax Employee "Specialist" (Expert my ***) CassLO , " DoninGA Level 15" "Irene2805 Employee Tax Expert"

please answer the question asked & fix the **bleep** broken link to show what CRITICAL UPDATES WERE MADE!!!

Thanks.

[chuckhoffheiser]

All I hear from the “experts” is a bunch of “chirping crickets”

[MSMS]

I emptied my trash and tried again. This time the update completed...that was try #6. I have Mac Premier. When I close the program the icon disappears. I open it from Finder / applications. I also left the Finder screen open during the successful install. FYI

[mackdog990]

It is absolutely ridiculous that this problem has existed this long. Maybe next year, an alternate product may be in order. Have used TT for 20+ years myself. While TT gets "Best" ratings in most places, their inability, or unwillingness, to make what should be a simple fix like this is astounding and disconcerting.

[treed_2]

I open the program and get a message that says there are updates to install and the only option is to install. I click on the install updates button and it shows a progress bar and gets to a box that says "install and relaunch". When I click that button it apparently kills the program. Help

[BillNC]

Is anyone at Intuit listening to the customers.  I cannot believe that when I ask for details, as explained here many times, it takes me to an old page, then to a new  page, which is worthless.  Again, is anyone listening?  If I have missed an explanation, please point it out to me.

[Runi]

I feel this does not answer the question posted.  My experience in the past, when I received an update, I would click on the link within Turbotax.  Then I would be taken directly to an explanation of the update(s).  Now, one is taken to a page that says, "Turbotax Support has moved".  You click on that link and you get taken to the general search page.  I personally, cannot figure out what specific critical updates (program and forms) have been done.

[rsthbc]

I'm sorry but you are totally missing the point of what is being requested.  When I get QB updates and click view detail I get a complete list of everything that was updated including corrections and enhancements.  When I click view detail in TT  I get nothing but your old website telling me to click"here" for your new website where there are absolutely no details of the update I just installed.

Why do you have your program say "updates are complete click here for details"?  Where are the detail changes we are clicking to see?  This is a very misleading link.  Please either give me a link in the program that shows the detail changes as stated or  get rid of it so I am not wasting time.  

[jonestc]

I assume that we just need to move to a different tax software since TurboTax is not professional enough to fix a broken link to the tax updates which is coming straight from the TurboTax software itself.

[sav]

Being able to find out what has been changed is important to see if the tax return needs to be changed or not.  This situation has not been available for this entire tax season and this is totally unacceptable.

This looks like my lat year using Turbo Tax.

[tbduvall]

Just posted about this today.  Flat out horrible customer service.