Password doesn't work and answer is always invalid

[Niranjan_A]

If you need help getting your TurboTax Online User ID or password, go to our account recovery page and follow the instructions.

For more detailed information, go to Forgot your TurboTax User ID or password?.

[hokref]

I reset my password but keep getting this message:

Hmm. That didn't work.

Let's get you back into your account.

Have reset password many times in the past 2 days but no access to my accoiunt.  Turbo Tax is worthless for customer service.