page not responding

[c4lfolks]

working to complete the fix it section and software is not responding

[SharonD007]

Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

[psherman42]

Agree with Sharon's suggestion: Close/quit turbotax (if necessary, from task manager/end task), clear any cookies (or close entire brower); reboot/restart computer also could help.

With slow internet connection parts of turbotax take a few minutes to respond, though never more than 2-3 minutes.