Your question is very confusing. What email asked for your late wife's license? That makes no sense. And what last question? We have no access to an email that may have been sent to you.
You are posting from TurboTax Live. You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 5 p.m. Pacific time Monday- Friday
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
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