My taxes are stuck at I’m not a robot

[oscarcoronado11]

Why are my taxes stuck in a loop I’m not a robot?

[JohnB5677]

This has been added for security reasons.

• Do you have pictures to select.
• There may be questions for various tings.
• Log out and log back in.
• You will still have the question, but it will give a fresh start.

[mesquitebean]

If the "I am not a robot" Captcha is not working right or has missing elements, try this:

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the Captcha from appearing.

Otherwise, here's how to troubleshoot:

• First, simply refresh the page in your browser and see if that changes anything.
• If not, then log out and clear your browser Internet cache.
• Close the browser and reopen it.
• Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
• Log in and try again.
• If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
• Log in with the private window (again making sure cookies are allowed) and try the efile again.
• Or see if trying a different browser (with cookies allowed) will solve it.