My return was a lot smaller than turbotax's "Guaranteed Amount" due to an error they made, I paid for the guarantee, how do I collect the rest of my money owed to me?

[rramey31]

They didn't deduct the $1200 stimulus payment, but how is that a relief if you owe it to the government through garnishing your refund, times are still hard rn, I can't afford to loose that money

[xmasbaby0]

Your refund is not a guaranteed amount.   The accuracy of TurboTax's calculations are guaranteed to be accurate.   But the IRS has the final say.   If there was something entered incorrectly by you on your tax return, or income you left out, or if the IRS discovers that you owe back tax or child support, etc. your refund can be reduced.  If your refund was changed by the IRS they will send you a letter explaining what they changed and why.

[rramey31]

Have you seriously never read Turbotax's guarantee's.  Here's a link: https://turbotax.intuit.com/corp/guarantees/

And, the error was made by Turbotax, I entered the correct info, they just forgot to deduct it before "guaranteeing" my refund. I have all the paperwork and proof of this error.  Where can I get my money?

[xmasbaby0]

No one in this user forum can see your tax return so we have no idea what error occurred with your return---most errors are user errors.  But you can have a discussion with customer support.  We do not resolve billing issues in the forum.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

[macuser_22]

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@rramey31 wrote:

Have you seriously never read Turbotax's guarantee's.  Here's a link: https://turbotax.intuit.com/corp/guarantees/

And, the error was made by Turbotax, I entered the correct info, they just forgot to deduct it before "guaranteeing" my refund. I have all the paperwork and proof of this error.  Where can I get my money?

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If the IRS garnished you refund then it was *your* refund.    You received the full refund, just used to pay the garnishment.    No difference than if you received the entire refund and the  sent the money owed to the garnisher.    It was your money either way.  You got the refund but it was used to pay the garnishment.

[ToddAlan1]

refund was cut by IRS, letter states that SS was error in computing the taxable amount, no entry was made in 6B on tax form.  IRS says should have been  $15780 . which changed gross amount.

[MayaD]

After you report your SSA-1099 form in TurboTax, there is a question about living abroad. If you accidentally answered yes, Social Security benefits won't be taxed by the U.S. if you lived in a country listed under that question. 

To check your entries: 

Access your tax return after you've e-filed it or printed it for mailing:

1. Sign in TurboTax.
2. Select Tax Home from the menu.
3. Scroll down to Your tax returns & documents.
4. Select 2024, and then select Add a State (you're not actually adding a state, this just gets you back in).

To go back to that section:

1. Open your return
2. Go to Federal 
3. Go to Wages and Income
4. Scroll down to Retirement Plans and Social Security
5. Select Revisit/Update next to Social Security (SSA-1099, RRB-1099).