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[vickidelgado]

Hi:  I have the exact issue, and yes, I chose Refund Advance...PLEASE help! i spoke to two people at Turbo Tax and no help yet!!!!

[zave38]

What do you do ?

[kaoliayang]

If u look at my previous comment above you'll see the steps. You won't get the refund advance but at least it'll get accepted and done. I've received my federal refund already a week ago.  It was 5 days early too.

[user17685074527]

I requested the advance abd getting this message

[CatinaT1]

What message are you getting? are you seeing it as an option?

The Refund Advance is not available to everyone. 

Here are a couple things to check:

• If you are using a TurboTax partner affiliate link to use the software, the Refund Advance will not be available.
• If you select the 5 Day Early Refund Delivery, you will not see the Refund Advance option, but you can return to the refund selection page and find all the options listed.

See this resource for more information: 

Offer details and disclosures for the Refund Advance  program

Refund Advance Eligibility

Here are some of the eligibility requirements to qualify for a Refund Advance loan:

• You’re 18 or older
• Your expected federal refund amount is $500 or more
• You’re not a resident of North Carolina, Connecticut, or Illinois
• You’re e-filing your federal tax return with TurboTax
• Your physical address is listed on your tax return. Your address must be located in one of the eligible states and can’t be a PO box or prison address
• You’re not filing one of these tax forms: 1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862
• You aren’t filing on behalf of a deceased taxpayer
• You must report income on a Form W-2, 1099-R, or Sched C
• You must open or have an existing Credit Karma Money™ checking account