turbotax icon
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Lost my card

4 Replies

Lost my card

Call their Customer Care department


 (888) 285-4169


Lost my card

It just hangs up if you dont input the card number, what do I do if i don't have the card number?

Lost my card


Is it a Turbo Prepaid Visa Card?   Did you lose the card?   I will assume so, since "lost my card" is the title of this thread.


If it's a Turbo Prepaid Visa Card, when you phone the support number at   (888) 285-4169 , listen to everything first.   Do not enter the card number and do not enter an SSN at that point.   You will eventually get to a message that says "To report a card lost, stolen, or never received."   Choose that option number.


Then at the next menu, listen to everything again.    Keep listening, and be sure you are responding to a prompt for "lost" (if that's your situation.)   Then keep following the prompts after that.  I don't know exactly what it will do when you choose "lost", since I don't have that card and can't test their phone tree any further than that.


I just found that you have another post in another thread.  See the info I left for you there:

Returning Member

Lost my card

I lost o e of my cards and that's the one they put my tax return on I wand to report it lost
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies