License Code Multiple Request by TT 2019 Desktop App

[fg2001gf]

@Lori2020,

It looks like any configuration changes in the PC will trigger this stupid Activation bug. Not just adding internal or external disks, even simple driver changes or a new feature added to the machine gets into the same trouble till you exhaust the 5 activation attempts the Turbo Tax counts.

Note that the disclosure on the purchase says up to 5 machines not up to 5 activation attempts on the same machine.

This is just pure fraud.

The support agent said they were giving me another activation code, but after a week nothing happened and I'm still waiting for a new 2021 Home and business activation code.

[prive40]

So frustrating, maybe its time for a Class Action lawsuit of some kind...

[Daniel Buonomo]

That may end up being a good solution - I purchase the same product 3 times last year because I had no clue what was happening.  Beyond being angry and frustrated!!

[fg2001gf]

@Daniel Buonomo 

Hi, 

Keep in mind the I lost both activations for 2020 and 2021 Turbo Tax Home and business at the same time on the same PC.

The same bug is affecting all 3 years versions of Turbo Tax 2019, 2020, 2021.

It is sure time for a class action suit!

Maybe Intuit will finally start listening to the customers! 😫😫😫

Like other users I also filed a consumer complaint to the Better Business Bureau.

We'll see if I get any response. 

[szafir]

so far have not had any problems with opening I do 4 fmily returns and have been able to start each on with out a problem.  

[fg2001gf]

New Member

Monday

so far have not had any problems with opening I do 4 fmily returns and have been able to start each on without a problem.  

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Hello, 

The problems discussed here are about the activation bugs on Windows PCs where T.T. keeps asking for acivation over and over even if it was previously activated on the same machine and working successfully.

Once it is activated it works fine, there is no issue, starting one or multiple returns. The activation problems start again if there is any configuration change on the PC even if it was previously activated and working.

[fg2001gf]

Here we go again, I just updated my Windows 11 system to a new version and the activation bug popped up again on 03/04/2022.

Asking me to activate again on the same PC that was already activated and working for the last 2 months.

This bug has been going on for 3 years and Turbo Tax still doesn't have a proper fix.

In this case a simple update of the Windows system was enough to get this bug to show up again.

Last time I had this issue I called technical support agents and they promised to call me back or email a new activation code, but it never happened. They gave me a case number, but never followed up on it, they just sent me a link to a survey and said that the case was closed, even if it wasn't. 

This is 2021 Turbo Tax Home and Business for a Windows Desktop.

After complaining through the Better Business Bureau, I got this email below, but I never heard from the specialist they promised. Now I have the silly bug happening again.

Luckily, I have a backup of my original windows system and I just restored it to solve the problem temporarily.

I just want Intuit and Turbo Tax to fix this annoying activation problem, but they are not listening to all the users complaining about this.

A change of the computer configuration or an update of the windows operating system should not cause this type of issue.

All they have to do is tie the activation code with the Serial number of the PC and it should be always valid regardless of the updates or the configuration changes of the machine or how many times I activate the same machine for the same product.

Even a USB flash drive plugged in is enough to expose this bug of the activation process, any configuration change of the hardware or, in this case an update of the operating system expose this serious flaw on the activation process of Turbo Tax.

Please Turbo Tax, get it fixed once and for all.

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Email received from Intuit on 2/9/2022:

My name is Charly with Intuit’s Office of the President. We received your information from the Better Business Bureau, and I will be your advocate while we address your concerns.
I am arranging for a specialist from our TurboTax team to contact you directly and with their assistance I am confident we can reach a resolution. They will reach out to you as soon as possible.

If you have any difficulty getting connected with that specialist, or any additional questions regarding this matter in the meantime, please feel free to contact me directly!

Regards,

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[lshaffer]

I have not had any problem this year--I have been able to activate Turbo Tax with a flash drive attached and not attached.  Last year this was a big problem--I did down load the 2021 version without a flash drive attached to my lap top so I assume in my case there is no problem

[prive40]

You are a lucky one. I have not been so lucky year after year (not that luck should play a part in something so simple).

I have not let my computer update anything including my antivirus or malware software since January, and I won't until I am done using Turbo Tax sometime later this month (March). I have not attached my external hard drive to backup anything up either. While I'd prefer to enter my tax documents as they come in, I won't open Turbo Tax unless I have to out of fear it'll eat up my remaining activation code. I have not opened it since mid-February and I have several tax documents to enter. I suspect that when I do open Turbo Tax it will update and again ask me for an activation code as it has in the past. This should not happen.

If this were any other software I'd never use it again. I will be buying H&R Block tax software for next year. I've read it can import Turbo Tax files, but I'm at the point where I'll gladly enter all the raw data in from scratch. I had already stopped the Turbo Tax auto-renew function last year, but foolishly bought Turbo Tax again this year in the hope they finally fixed this bug. It's obvious now that Turbo Tax will not fix this issue.

I've NEVER had any other software require repeated activation unless I removed and reinstalled it. Turbo Tax should call Microsoft or any other software company for a consult. Many of the Turbo Tax Users have more knowledge about software activation than does the IT Dept at Turbo Tax.

As an executive, a problem like this would occur only ONCE. If it happened a 2nd time, heads would roll. This bug has been going on for years with no sign of a fix nor concern by Turbo Tax. Turbo Tax USED to be the best tax software out there, but no longer due to their bad business practice with this issue. Outsourcing isn't always the best decision when you're messing with your bread & butter product. I won't use Quicken or any other Intuit product as I have lost faith in Intuit. I had an older version of Quicken I removed last year instead of updating it because I lost faith in Intuit, and I see the downward spiral Intuit is headed. At least Excel is reliable to track my financials and it's time to put this unnecessary Turbo Tax problem behind me and use H&R Block Tax software in 2022.

[fg2001gf]

@prive40 ,

Maybe you will get lucky with H&R Block Tax software in 2022.

I tried H&R that last year when this B.S. activation problem with Turbo Tax was continuously popping up.

Unfortunately I had a bad experience with H&R too, so I'm back to this activation issue with Turbo Tax.

I hope Intuit and Turbo Tax finally wake up and fix this nonsense once and for all. 

This is simply fraudulent on their part and they keep ignoring all the user's reports about this defective activation process. 

[tahill66]

That's absolutely ridiculous to have to do this every time. TT should have came up with a fix way before the filing deadline in 2019. When I called support I told him I bought the CD Mac Version for 2019 Home & Business and would not give me another activation code because I couldn't locate my actual receipt and that pisses me off because I also register my TT S/W every year with them since 1995 and if they looked at the history on my account they would've noticed that however low n behold they delt all of my previous years that were attached to my accounts as well. So that was strike two and I still can't get into my 2019 TT version so anyone with any ideas; swing them over to me please; I'm getting desperate here

[Ploera59]

i used turbo tax and by error i have multiple client aldo I buy turbo tax premier 2021 i add in my old computer and i buy a new laptop mac and said that with the same code could you please desblock the code

[Ploera59]

i buy turbo tax premier and i install and my old laptop but is not working right now i buy a new laptop and i want to install my turbo tax and said that i used alrealdy in my old laptop could you please help me

[Ploera59]

my old laptop is macbook pro and i used my license code in my new laptop S3LH-WUVH-6NAF-AJHT

[Mike136]

@Ploera59 This is a public forum, not Turbotax support ! You should not post any secure information here such as your license code, and I recommend that you delete your post immediately. If you need assistance with your installation, contact Intuit Turbotax customer service directly.