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Here we go again, I just updated my Windows 11 system to a new version and the activation bug popped up again on 03/04/2022.
Asking me to activate again on the same PC that was already activated and working for the last 2 months.
This bug has been going on for 3 years and Turbo Tax still doesn't have a proper fix.
In this case a simple update of the Windows system was enough to get this bug to show up again.
Last time I had this issue I called technical support agents and they promised to call me back or email a new activation code, but it never happened. They gave me a case number, but never followed up on it, they just sent me a link to a survey and said that the case was closed, even if it wasn't.
This is 2021 Turbo Tax Home and Business for a Windows Desktop.
After complaining through the Better Business Bureau, I got this email below, but I never heard from the specialist they promised. Now I have the silly bug happening again.
Luckily, I have a backup of my original windows system and I just restored it to solve the problem temporarily.
I just want Intuit and Turbo Tax to fix this annoying activation problem, but they are not listening to all the users complaining about this.
A change of the computer configuration or an update of the windows operating system should not cause this type of issue.
All they have to do is tie the activation code with the Serial number of the PC and it should be always valid regardless of the updates or the configuration changes of the machine or how many times I activate the same machine for the same product.
Even a USB flash drive plugged in is enough to expose this bug of the activation process, any configuration change of the hardware or, in this case an update of the operating system expose this serious flaw on the activation process of Turbo Tax.
Please Turbo Tax, get it fixed once and for all.
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Email received from Intuit on 2/9/2022:
My name is Charly with Intuit’s Office of the President. We received your information from the Better Business Bureau, and I will be your advocate while we address your concerns.
I am arranging for a specialist from our TurboTax team to contact you directly and with their assistance I am confident we can reach a resolution. They will reach out to you as soon as possible.
If you have any difficulty getting connected with that specialist, or any additional questions regarding this matter in the meantime, please feel free to contact me directly!
Regards,
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