Issues logging in

---

@ saragood1 wrote:

Im also having a hard time logging in.  Have you seen it where it asks for your phone number and then says its an invalid email?  Im using a Chrome book so does that have anything to do with it?

---

You should not post personal info in this public Internet forum.  That image has your phone number.  No telling who could try to phone you to spam or scam you.   You should have redacted it prior to posting.  You can delete your image by editing your post.  To do that, click the tiny blue 3-dot icon just to the right of your comment.  It's possible a Moderator might remove it in the meantime.

That screen may just be a reminder to verify your phone number.  I don't know why it pops up "invalid email."  I don't know if it has anything to do with using a Chromebook or not.  What happens if you click on "Skip for now?"  Does it let you log in?   If so, once you are logged in, you can verify phone number and email address from within your account settings, which should preclude it from asking again later.

Once you are in your account, you can go to Intuit Account in the left menu column, which will open your account settings.  Then go to topic "Sign In and Security".  You can review the info there, and you can go through the process to verify an email address and verify a phone number.   There is a "verify" link next to each.

---

@ Bscarcliff  wrote:

I requested help last week to change my phone number. Haven't heard from anyone and the system still will not let me in. Can you please help me. Thank you

---

NOTE:   In the absence of any info as to what "system site" you are referring to, this answer assumes you are referring to logging in to your Online TurboTax account.    If you are instead referring to an account at Turbo Prepaid Visa Card, then the following does not apply.

This is the first post I see from you in this user community forum, at least under that profile name, so maybe you tried to reach Customer Support.

Once you regain account access you can update your phone number under Intuit Account in the left column menu to get to the account settings.

"system still will not let me in."

I'll tell you how to recover account access for Online TurboTax.  You may even find you have more than one account, which is common.    If the Account Recovery tool fails to provide access, I've also posted a second method called "Try Something Else" below that will look up up a different way.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the Account Recovery tool at the link below.  When using the Account Recovery tool, since you mentioned changing a phone number, i.e., if you don't have the same phone number, then run the tool on your email address(es) that you can still access instead. 

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that tool on the email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

---

@Noe Torres wrote:

I cant log in ,why do I have to use you when I didnt need it last year ?

---

Are you using Online TurboTax or desktop software (CD/download)?

This is a user community forum--not a direct route to TurboTax Support.   So far, I don't fully understand your question.

"Why do I have to use you when I didn't need it last year?"

Sorry, I don't know what that means.

"I can't log in"

With no info provided, what are you logging into and why?   If you are having trouble logging into your Online TurboTax account, here's how to use the Account Recovery tool to regain account access.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the Account Recovery tool at the link below.  When using the Account Recovery tool, since you mentioned changing a phone number, i.e., if you don't have the same phone number, then run the tool on your email address(es) that you can still access instead. 

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that tool on the email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

---

@soonerbob24 wrote:

cant log in 

---

You have to sign onto your 2020 online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2020 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

---

@kimberlynier wrote:

I'm trying to log in to get a copy of my taxes. Ugh 

---

You have to sign onto your online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

So that we can better assist you, can you please provide specific details about the issue you are experiencing?

@DFP1

---

@Detavion615 wrote:

i can not long into my account 

---

I'll tell you how to recover account access, reset password, etc.   It's possible that during the recovery process you may discover you have more than one account.  Many people end up with multiple accounts without realizing it.  

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Make sure you are logging into the correct account. For a list of all your accounts see this link. 

If you are still unable to login, contact support at this link.