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Level 3

Is turbatax so obtuse and rich that they don't care to answer questions after hours?

 
5 Replies
Level 20

Is turbatax so obtuse and rich that they don't care to answer questions after hours?

You haven't asked a tax question.  This forum is open 24 hours 7 days a week and mainly answered by users.  We do stay late sometimes.  The Customer Service line is open 5am - 5pm Pacific time (8-8 Eastern) 7 days a week until Oct 25, 2019 and open until 9pm Pacific (midnight Eastern) on Oct 15, 2019 the filing deadline. 

 

So they just closed.  You only get a phone number when the office is open. 

Try asking your questions here. 

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Level 3

Is turbatax so obtuse and rich that they don't care to answer questions after hours?

My question is that I cannot see my tax return data even thought I have used the same account for years and at this point do not need it at this time.  For the past 4 returns, I’ve be able to do everything independently so once I get stuff straight, I’ll be moving on to a company that doesn’t give me social media points. 

Level 20

Is turbatax so obtuse and rich that they don't care to answer questions after hours?

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

 

If you can find your 2018 return but can't open it then click on Add A State to let you back in.

Level 3

Is turbatax so obtuse and rich that they don't care to answer questions after hours?

I’ve reset my account info and still cannot see prior returns.  I only see where you guys are trying to sell me services.  

Level 3

Is turbatax so obtuse and rich that they don't care to answer questions after hours?

I hope come tax time when I try to retrieve my stuff that TurboTax has it **bleep** together.