I want to take off the $70 fee since no one helped me when i requested help.

[multispin3]

just need the number to call to cancel.

[mesquitebean]

@multispin3 

How did you request help?  In this user community forum?   This is the first question I see for you, at least under that screen name.   It is not a direct route to TurboTax Support.   Or did you phone TurboTax Support?

Underneath your question, it's showing "Free Edition".  So I'm not sure what you are referring to about a fee.   So you may need to explain more.  I don't know what the $70 fee was for, but here's how to reach TurboTax Customer Support.

If you are using a paid edition (PLUS or higher), you have phone support.

Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

[mesquitebean]

@multispin3 

Have you actually already paid $70?

Or are you using Free Edition, and it's asking you to upgrade to Deluxe?    If you are still in preparation phase and haven't paid/filed,  we can tell you about the other free product that has no fees if you qualify to use it.

The other free product (TurboTax IRS Free File Program) is fully-featured and can prepare all the usual forms and schedules.  It is even more powerful than Deluxe, if you qualify.  For example, in addition to Schedules 1-3 it can prepare Schedule C, D, E, F, etc., and enter K-1. But one has to meet one of the qualifications to use.  See below:

To qualify for free 2019 federal and state tax returns through the IRS Free File Program delivered by TurboTax, you just need to meet one of these requirements:

• Your 2019 AGI is $36,000 or less (for Married Filing Jointly returns, combined AGI of both spouses cannot be over that limit),  or
• You qualify for the Earned Income Tax Credit (EITC); or
• In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.

If you haven't already paid/filed, and if you qualify for that program and want to use it, see these 2 FAQs:

FAQ:  What is the TurboTax IRS Free File Program?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/01/...

and

FAQ:  How do I switch to the TurboTax IRS Free File Program?  (if you haven't already paid)

https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/...