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See this TurboTax support FAQ for contacting a Tax Expert when using the Live editions - https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...
You appear to be using Live Basic Edition, which is a paid version--$80 for Federal and $45 for state (if applicable), and if you choose to pay the fees out of your Federal refund, there is an additional $40 service fee ($45 for California filers.)
The Live Basic edition is an upgraded version of Free Edition that has live on-demand help from a CPA/EA tax expert during return preparation and a review of your return prior to filing. It adds considerable cost to the return, unless you want that feature.
FAQ: What is TurboTax Live?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191
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