1002425
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

coley0602
New Member

I have been using this site for years and usually it shows me old returns and knows certain info about me why is it making me start the process over

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
AmyC
Expert Alumni

I have been using this site for years and usually it shows me old returns and knows certain info about me why is it making me start the process over

You should be logging in to your old account and seeing everything. If not, you may want to call in and have your accounts verified along with your user names. Please follow this link for customer support.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question