I can't finish filing my tax return I get "Oops. We’re having a little trouble processing your billing information"

[mleyva0628]

I had the same issue and spoke to 3 people with no resolution. I triple check my bank and TT accounts to confirm my billing address. I finally was able to talk to a TT rep and had me try this:

When entering your card info unclick "save billing address" enter your name, everything that is your information EXCEPT the Address for that Enter "123 Main St" all other info is your information. It worked for me!!

[Katina S]

We are glad to hear that worked for you!

@mleyva0628

[mmspratt718]

I've wasted 2 hours of my life on call with customer service and still I can't complete the payment process.

[mmspratt718]

I too believe this an attempt to drive folks to go for the extra $44 premium service cost to have fees deducted from your Fed return. What a hopeless experience! Last year, I got all the way through the tax prep process with TurdTax and a glitch stopped me from filing at all. Customer service did not return my call in a reasonable amount of time so I filed on H&R Block. Paid 2x to file. When reported to TurdTax, I received a 20% discount for my fees this year and now this ... 

[mmspratt718]

This is how screwed TurdTax is ... after 2+ hours (2 separate days of my life) of trouble shooting on call with a customer service rep, entering "123 Main St" into the address manually actually worked. Very worrisome when one considers the complex computations required in the tax prep process from a systems perspective yet a small coding glitch like this in the payments processing area can be overlooked? How robust is this platform?

[rickandmegandorr]

I was able to successfully submit my husband’s returns using the 123 Main St option…. But when I try to submit mine separately under a different account, the address didn’t work.

anyone else have 2 accounts you have to submit through and have the same issue?

[rickandmegandorr]

Ignore my last post - tried an old address and it worked.  Goodness gracious - what a joke.

[Catchawave]

Try 123 Main St in your billing address .  Not sure why this works  or why its happening  and may be due to some sort of verifier,,  not sure. ... just know its what they got me to do for mine. 

wanted to share in case someone needed it. 

[BrownBear400]

The problem is TurboTaxes Billing Address Verifier. There here is the weird trick to get passed it. In the address field put in "gibberish" just let your fingers touch random keys Do the same for your city. Your State and Your Zip code should be correct. Put in your credit card info in and process the payment. Hope this helps.

[outtakontroll]

putting the 123 main st did in fact work to get past this issue thank you.

[rams0199]

Welp, I work in cyber security and I thought no way this 123 Main St. trick will work on a site as

large and well established as this one. I mean cmon its a database full of financial information …
The incorrect address trick actually worked.. Kinda scary they’re allowed to operate with such buggy and sketchy validation software. 

[poohdini11]

This is ridiculous, I am receiving the same error code as mentioned in this title. But the bot on the call will ABSOLUTELY NOT let me speak to live agent unless i pay $35 to ask then why they can't pay me LOL what a **bleep** service. Terrible bot recycle it and don't bring it back 

[poohdini11]

How bro? How? everyone number leads to a bot that unless you agree to pay $35 to speak to someone their coverage is better than Verizon's nationwide 5g network, every hall of fame football blocker, great wall of china, this bot absolutely ABSOLUTELLYY will not let you speak to someone unless you pay them what a **bleep** service. 

[Allisonb2]

After talking to 2 agents with no help... tried clearing web history, cookies, cache, and using a different browser... these were of no help.  The issue seemed to be with the mailing address. I took the advice of others listed here and changed my address to 123 Main St. with my city state and zip and SUCCESS. Don't waste time calling agents, they don't know how to fix this.

[hawthorne-locket]

This worked for me. Dont know how the heck you figured it out  Thank you. Although somehow that bogus max refund thing got attached so I didnt save any money but at least its working.