I am trying to purchase Turbo Tax Plus but, when I go in to "Upgrade", it is light gray and does not give me the option.to upgrade for $19.99. What does this mean?
As I mentioned in an email notice you may have received, I've edited my response, so please ignore the instructions on paying for PLUS in the first email if you were emailed a response.
Right after I sent it, I noticed you are using Online Deluxe. That's why PLUS is grayed out. In fact, Deluxe Edition should be grayed out, too. i.e., you are in a higher edition than PLUS. If you try to pay now, it will charge you 59.99 for Deluxe, and possibly 44.99 for a state return, if applicable.
I need to ask you a bunch of questions, then I'll tell you how to resolve that.
Why are you trying to upgrade to PLUS--are you trying to unlock prior year returns in the same account? i.e., did you get a message that you have to upgrade and pay to unlock them?
What is the story on your 2018 return? Have you already filed a 2018 return?
If you have already filed a 2018 return, did you try to upgrade after filing, and upgraded too far to Deluxe Edition? Or did you use Deluxe Edition to prepare your 2018 return?
Or have you not yet filed, and the 2018 return is still in preparation?