This reject happens when the IRS database has record that you had health coverage through the marketplace. If you did not have coverage you will have to contact Marketplace to find out what needs to be reported on your return.
Health Insurance Marketplace Statements | Internal Revenue Service
If you did have coverage and you need to report information for a Form 1095-A:
- Go to the Do you have Form 1095-A info ready? screen
- Answer the questions and enter the details from your Form 1095-A
- When you’re done, select File from the left menu and continue through to re-file your return
If there was no coverage, you can follow the steps below to certify that you did not receive a 1095-A:
- Select Federal from the left menu, then Deductions & Credits.
- Navigate to Medical and select Show More.
- Select Start or Revisit next to Affordable Care Act (Form 1095-A).
- You'll be asked if you received a 1095-A. Select No.
- Select the statement indicating you did not receive a 1095-A. By selecting this certification, you will be able to e-file your return and meet the requirements of reject code F8962-070.
- Select File from the left menu and continue through the process to resubmit your return.
How do I fix e-file reject F8962-070?
Health Insurance Marketplace Statements | Internal Revenue Service
