How do I report a bug in the online software

[cathydennis1228]

Yesterday when filing my taxes online with turbo tax using the free tax filing platform I was informed that my employer had withheld to much money for my Social Security Tax. I was instructed to contact my employer and let them know that I needed a W2 correction. My Employer then wanted to know how it was calculated that there was an overpayment of my Social Security Tax withholding. So after trying to see if there was a way to find out howvTurbo Tax had calculated what I should have had withheld for my SS tax I came across information of how TT calculated the tax information to determine and tell me that my employer had deducted to much $ for that withholding. I also looked up what the IRS calculation method was for verifying what should be withheld and both the IRS and Turbo Tax use the same calculation method which was what I was hoping to find. So then I did the calculations myself using the same method and the calculation method came up with the same amount of tax that should have been withheld that my employer has on my W2. So then I went back to TT and double checked my gross income on my tax return to make sure I didn't make an error when putting in that information and I put in exactly what is on my W2 therefore this mistake is not a data entry error and no fault on my part. So that means that there is a bug in the online software which has resulted in my return being incorrectly flagged for a W2 correction before the IRS will issue my refund once they start doing so. Does anyone know how I can report this and get the incorrect flag removed so that there is not a delay in receiving my tax refund.

[VolvoGirl]

For 2025 the max for Social Security is $10,918.20 on $176,100 of wages.   

First of all try leaving the cents off box 4.
Check boxes 3 & 4 on your W2. Box 4 should be 6.2% of box 3 up to a max of $10,918.20. So take the amount in box 3 and multiply it by .062. If box 4 is more than that you need to get a corrected W2 from your employer. But also go back and double check your W2 entries, you may have entered box 3 & 4 wrong. A lot of people who have asked this found they did enter an amount wrong.

Or check W2 box 12. You may have entered Code A by mistake.

A sure way to fix this is to delete the W2 and re-enter it. That may clear something out. Or post back with the amounts in boxes 3&4.

[VolvoGirl]

Please reply with the amounts in box 3 & 4.  I have my program open and want to check it.   Did you import the W2?  Delete it and manually enter it.  

[VolvoGirl]

@cathydennis1228   Did you figure it out or still need help?  Your post is the first and only post about Excess Social Security tax error since the Online version opened in early December and the Desktop program came out in early  November.

Did it let you efile?  Did you do something to fix it to efile?  

ps......your post was very hard to read.  You need to add more spaces and break it up into paragraphs.