How do I get rid of the IRS free file program?

[amysei]

I tried the IRS free file program and I don't qualify.  I've cleared the form, logged out.  When I sign in it automatically goes to this program.  How do I sign in without it going to this program?

[VolvoGirl · Accepted solution]

Last year, a user found this......

I found this message thread because I was searching for an answer on how to do this.  I finally found it and wanted to post it in case others find it too.

1.  Go to https://turbotax.intuit.com/personal-taxes/compare/online/

2.  Click "help me choose"

3.  Select the options that apply to your situation

4.  Click "start for free" of whatever product you want to use when it gives you the suggestions

After that, it asked how I did my taxes last year.  I selected Turbo Tax, then it had me sign in.  Once I was signed in, it asked if I was sure I wanted to change to a commercial product and not use the free file program.  I selected yes, clicked ok, and I was back into the normal system and out of the free file system.

[amysei]

It worked!  Thank you soooo much for the info.

[Stephen_Sr]

How do I post a NEW question on the community forum? WHERE is the STUPID button? I have WASTED an HOUR on this and still can't post anything! All I see is a SEARCH box for finding other posts.

Thanks,

Steve

[Stephen_Sr]

How do I post a NEW question on the community forum? WHERE is the STUPID button? I have WASTED an HOUR on this and still can't post anything! All I see is a SEARCH box for finding other posts.

Thanks,

Steve

[mesquitebean]

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@ Stephen_Sr wrote:

How do I post a NEW question on the community forum? WHERE is the STUPID button? I have WASTED an HOUR on this and still can't post anything! All I see is a SEARCH box for finding other posts. Thanks,

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Go to the page below.  In the center of the page should be a blue (turquoise) button "Ask a Question."

https://ttlc.intuit.com/community/taxes/discussion/02/202

The question line has limited space.  But below the question line is a box where you should have plenty of room to describe your issue.   NOTE:  Do not post any personal info in this public Internet forum.

See image:

.

[mesquitebean]

How do I post a NEW question on the community forum? WHERE is the STUPID button? I have WASTED an HOUR on this and still can't post anything! All I see is a SEARCH box for finding other posts. Thanks,

[nikki20201]

VolvoGirl's post is good thank you.

I also found the below helpful

# if not working for you - use incognito mode 

# After getting to last step and logging into freeFile I was still not getting the popup to switch to commercial 

The reason was - you have to click on something as if you want to continue working on your taxes then the menu builds on the left while a the popup of switching comes up.

Original post here:

https://ttlc.intuit.com/community/taxes/discussion/how-to-get-out-of-free-file-program/00/1064356/pa...