How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile w/o SSN for dependent care provider but I don't have any dep care providers?

[peldridge715]

Turbotax says I can't efile my KY state return for this reason. Since I have no dependent care providers, how do I fix this?

[LindseyLO]

You can click here for assistance with deleting this form off of your return. 

[cjames1926]

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electron...

Same boat here.    They've acknowledged it as an issue.  You can sign up for updates on the above post.

[peldridge715]

Thank you for the reply, but I followed the recommended steps and do not have a form 2441 in my list of forms to delete. Any other suggestions?

[EbonyL122824]

Please see this link here for further assistance. 

@eldridgebp

[peldridge715]

Thank you. I am signed up for updates to that issue, but is it still being worked on? It says solved but I'm still having the issue. 

[EbonyL122824]

It hasn't been resolved yet. It is still being worked on. 

@peldridge715

[timbomckay]

@EbonyL122824 if it's solved but still being worked on how will we know when it's resolved?

[HeatherPLO]

@timbomckay

Please see the Help Article here.  You will be able to sign up for updates in regards to this experience.  

[peldridge715]

@HeatherPLO 

The article says the issue is "Solved". This implies that Turbotax is done with the issue and may not be posted any further updates. Is this correct?

[timbomckay]

@HeatherPLO I signed up for updates a few days ago. And as @peldridge715 mentioned, if it's marked as solved how are we to know if it's still being worked on and/or posting updates?

All the TurboTax Specialist in the 3 community posts I've seen keep pointing to that article as though it's helpful when it's just leading to more confusion.

[peldridge715]

Just wondering if anyone can give an ETA on a fix for this issue? I'm aware of this article   https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electron... 

 and have signed up for updates. However, that article is now several days old with no updates posted and the status says solved. How can we find out when the issue is expected to be fixed? 

Thanks!

[AnnetteB6]

The 'Solved' tag at the top of the article does cause confusion when the article is dealing with a situation that clearly has not been solved yet.  You will find the 'Solved' tag at the top of every official TurboTax help article.  It is meant to indicate that an answer to the question at the top of the page has been given.  

Unfortunately, the answer, in this case, is still incomplete because the developers are addressing it.  The article will update with additional information as it becomes available, but for now, all that is known is that it is being investigated further.  

Each person who registers with their email address gives the investigation credibility that many users are being affected and you will receive an update via email when one is available.

@peldridge715

[peldridge715]

@AnnetteB6  Thank you so much for so clearly explaining that. 

[peldridge715]

@AnnetteB6  or anyone. Is there any idea of when this issue will be resolved? Not trying to be difficult but I do need to complete my taxes soon with or without Turbotax. Thanks for any update you can provide!