how do I download 2021 TurboTax?

[noc168]

Thanks @DawnC , the link you provided got me one step closer. Unfortunately, when I entered the 2021 license code that I received from Costco, it gave me an error "We hit a snag loading your data." I did double check the code to make sure it's correct.

When I tried the license codes for the other years (2024, 2023, etc.), I instead got a message, "This license code has already been associated with an account. Please check that account and look for it in Downloads" -- which is correct, as I can see these other years' products under my Downloads tab. Only the 2021 license code doesn't work.

[noc168]

Yes, indeed. Amazon keeps your purchased digital products as long as your account is active. Costco had a better promotional price, but it's not worth the troubles that I went through.

[noc168]

Thanks for the tips @mesquitebean. I tried using my phone number to recover possible accounts as you suggested, and on a browser that I rarely use to avoid cached data, but I can see only one account (with 1 email address) associated with that phone number. So that doesn't seem to explain why some products are missing in my Products page.

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@mesquitebean wrote:

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When their are gaps in the product years like that, it's possible that you may have more than one online account without realizing it.   Here's how you can check:

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

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[RobertB4444]

The other option (which is no one's favorite) is to purchase a 2021 program from eBay.  There are a number of sealed unused copies of past year TurboTax programs available on there if you are in a bind and absolutely need access to the 2021 data.

@noc168 

[DawnC]

You may want to try Support again since you have more information now.   Contact Support   It could just be the spacing of the license number.   

[noc168]

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@RobertB4444 wrote:

The other option (which is no one's favorite) is to purchase a 2021 program from eBay.  There are a number of sealed unused copies of past year TurboTax programs available on there if you are in a bind and absolutely need access to the 2021 data.

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Yes, @RobertB4444 I'll probably purchase another copy if TurboTax Support refuses again to give me an installer link.

By the way, are the installers for different TurboTax products (Deluxe, Premier, Home & Business, etc.) indeed different, or is it just a single installer binary that's enabled by different license code types? What I am really asking is this: Can I simply purchase a cheaper 2021 Deluxe version then use the 2021 Home & Business license code I purchased previously to enable expanded features?

[VolvoGirl]

Yes!   You can buy a lower version.   All the Desktop programs have the same forms. You just get more help and guidance in the higher versions. 

[DawnC]

Deluxe will do everything that Home & Business will do, so that will work.   But try Support again first as you may be able to bypass Ebay entirely.   @noc168 

[VolvoGirl]

Also After you get the program installed or reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to File-New Tax Return).

Then go to FILE -Open and find your return.