Hmm... it looks like we’ve hit a slight snag

[Pfreise1]

Same problem for me. New Jersey, not that it matters. Get's stuck when you try to purchase the state in the product

[srrrrr]

I have the same issue! Very frustrating.  Huge waste of my time.  None of the "troubleshooting steps" listed here made any difference. 

TT really needs to address this in a meaningful way.

[psyadam]

Yes I've invested over ten hours with support on phone and social media chatline, done wasting my time and energy. They really owe me for doing their troubleshooting, even if useless. We shall see what if any recompense they offer.

[MonikaK1]

If you are using a Mac computer, or other device, and you can't access the button you need to click to make payment for e-filing the state return:

Some Mac users are reporting issues with the screen size in certain areas of the program in that the button needed is not showing on the screen. I have encountered this issue myself with my Mac.

To adjust the resolution on your screen, you could try the steps on this Apple Support page:

On your Mac, choose Apple menu > System Settings, then click Displays in the sidebar. (You may need to scroll down.) Select the display you want to adjust, then select the resolution you want to use. You may be able to turn on “Show all resolutions” to see additional resolutions for the display.

Depending on how you adjust the resolution, some app windows may not fit entirely on the screen. Using a scaled resolution may affect performance.

In the alternative, you could hook up a separate monitor to your Mac to see if this resolves the issue.

@psyadam 

@convis1 

@Pfreise1 

@srrrrr 

[psyadam]

That is NOT my issue. I press the button to proceed and then receive the slight snag message. I understand screen size issue and have read that previously, thanks. This is a Mac TT compatibility issue that has not been addressed.

Adam

[Pfreise1]

Thanks for reaching out @MonikaK1 

I can't speak for the others but I'm using a PC, not a Mac, so I can't apply your solution.

However, my problem has been solved Here by user Beachbum17

[user17597812669]

Error caused by paying for the fee and services with the refund. 

Go back to Option 1, and select a debit or credit card to make the payment for the services. 

And you should clear your error!

[user17603186915]

The Issue is that Intuit Cancelled the License Key of your software.

You should contact your software supplier to obtain a refund or a new Key.

[amirhs]

I ran into this with TurboTax 2024 on Mac.  I spent hours and hours with tech support who had no idea what this was and how to fix it.  They were reading the same forums I was and had me try a lot of things including full reinstall, browser flush, ...  A ton of unrelated things.   There is no "blocked payment" thing.   No one I spoke with knew anything about it.  They really are not knowledgeable and don't know what they are doing once there is a technical problem.  One of them even told me that my license (which I bought from them) was fraudulent!!!  I ended up filing Federal online since it did not require payment but a paper copy for the state at the last minute.
However, there is a way to make the payment on the phone and get a code which you can then use without having to go to the payment screen.  Unfortunately, none of the 4 reps I spoke with had any ideas of how to do it.  Absolutely, the worst support.  You may have better luck.   Go to the "Help" menu in turbo tax, 
Help -> Purchase by Phone -> State efile   
Instructions there are good, you give them the serial number on the screen and they are supposed to give you an e-file confirmation code you write in the box and you should be all set after that.   Good luck getting someone knowledgeable.