"Hit a Snag" Unable to finish filing

[thurm33]

What are you supposed to change the product key to?  Or how do you activate a new one w/o purchasing another copy?  Mine is all being done online btw. 

[CatinaT1]

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

[thurm33]

When trying to file taxes online it gives you the option to either pay with credit card or take out of your refund if you get one.  Regardless of the option I chose I get the error message back saying "we hit a snag - try again later"  This has been going on for over a week. 

[MarilynG1]

The 'hit a snag' error sounds like a connectivity issue.

Here's How to Turn Off Anti-Virus Programs, which may resolve your issue.

Also, if you're using TurboTax Online, be sure to clear your Cache and Cookies first.

@thurm33 

[Jkriv]

Same issue.   No help at all 

[Leopnd]

Call and pay by phone ask for a manager because some personnel don’t know about that 

[genarios]

The workaround is to contact turbo tax customer service and ask for the download version and click continue working from online.  The online version can be continued on the download and comes with a license code already attached. You would have to have a desktop or laptop computer to do the download.