Hi, I'm using TurboTax desktop on my Mac. Everything is updated to the latest versions. Each time I try to import my data from JP Morgan Chase, TurboTax crashes.

[schnoll]

I'm able to sign in to my Intuit Account and my Chase account successfully, and the webpage shows a success message, however as soon as that pops up, the desktop application crashes and the data/files fail to import into TurboTax

[CatinaT1]

Here is a link to sign up for updates on this issue: Why are some TurboTax customers receiving a crash error after a successful import from their Financi...

[schnoll]

Thanks, but the link you provided appears broken...the page says

"We're sorry, we can't find the page you requested."

[JohnW152]

You're right, that page appears to have been removed.

Try clearing your browser's cache and deleting your cookies -- this will sometimes facilitate your import.  See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If that isn't helpful, see the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?