Has anyone figured out how to report a bug? The customer support do not seem to know either - I've talked to 3 different people. All agree that there is a problem

drewcaffin · ‎January 28, 2023

The insurance premium amount will not save in the rental section. All other data does save, just not this one. Demonstrated it to 3 different CSRs, but none know how I can log this bug.

GeorgeM777 · ‎January 30, 2023

A useful remedy to many application issues is to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Safari or Firefox if you're currently using Chrome and vice versa.

@drewcaffin

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

drewcaffin · ‎January 30, 2023

In my experience, clearing cache or using another browser will not fix a bug. But to humor the support staff at TT, I did both. Cleared cache and bug still exists on 3 different browsers on 3 different devices.

It seems there is no way to report a real bug and everyone there tells me to clear my cache.

Expert does your taxes

Do it yourself

Resources

Support

Has anyone figured out how to report a bug? The customer support do not seem to know either - I've talked to 3 different people. All agree that there is a problem