Has anyone else had a problem being unable to extract

[wjbcpa]

This is the second year with the same problem and unfortunately I don't recall how we fixed it last year.  I downloaded Turbo Tax 2022 and chose "Run as administrator" and it says "Extracting Files" and then nothing, no explanation, no error message, it just stops.  I'm a user not a techie.  I can't seem to find any help that works. I have several prior years Turbo Tax programs installed and they installed with no problem but 2021 was the first year where I had this same problem and now again in 2022, I may have to look for an alternative to Turbo Tax

[HeatherPLO]

If you are getting a failure to extract, please try the steps in this Help Article for further assistance.  

If you are still having trouble with this after following the above steps:  Please reach out to us directly using the Help Article here so we can take a closer look.  This ensures you will get to the correct department as quickly as possible. 

@wjbcpa

[whoakitty]

YES, a THOUSAND thank You's!!!

[Billwjs8590]

YES.  As much as they said they would support you with problems with install. BULL**bleep**. Answers after the install were useless.  I DON'T BELIEVE IT IS A MICRO-SOFTS PROBLEM. I NEVER had a problem with the CD installs.  If turbo tax believes that, then THEY SHOULD HAVE PUT THE FIX IN THE INTALL DOWNLOAD.  THIS PRODUCT WAS A COMPLETE FAILURE ON THEIR PART.  THIS WAS A RIP OFF.  I MAY SWITCH MY TURBO-TAX PRODUCT AND CHANGE TO ANOTHER TAX PROGRAM. I WANT MY $MONEY BACK.