Glitch in TurboTax? Gains in Canadian RRSP within California State Return

[PixieMutt]

So this bug was known three months ago, during tax season, and still hasn't been fixed?? Today I thought I'd give up and just re-do my CA return from scratch... except I can't do that either! It just takes me through the first few questions, then back to the same summary that's missing the RRSP questions. There's no way to begin with a clean slate. At this point I'm tired of trying to fix it. I will file it knowing there is an error in the amounts I entered for gains and dividends (I accidentally double-counted dividends by also including them in the gains, so I'll be paying extra taxes on that amount, but there's no way for me to fix it - neither phone nor online support has been helpful). Never paying for Turbotax again.

[BlueJay12]

This problem is still present in TurboTax 2022.  It has now been over two years since the issue was originally reported.  Why doesn't TurboTax seem to care about fixing its software?

[PixieMutt]

Thanks for letting everyone know that they haven't fixed it. I did end up using turbo tax again last year, and was extra careful not to make a mistake in that section, in case I couldn't go back (and I was right, the bug was still there). Knowing it's still not fixed, I refuse to use turbo tax again, out of principle, even though I could manage again like I did last year. It's just unacceptable that it hasn't been fixed, and my experience with customer service was so atrocious the first year (several calls over two months, many hours on the phone over this issue). I even paid for the version that had them check over the final return, but the "check" is nothing more than seeing if there are errors. They don't actually look at your tax slips and receipts to make sure you entered things in the right places. I guess H&R Block will be getting my money this year.

[bntax_2023]

What is UNDISTRIBUTED OTHER INCOME? Is it the undistributed capital gains ? Which is the increase in value due to the appreciation of the equities (stocks or mutual funds )Could anyone educate me .  Thank You

[Jo62]

Incredible the same is happening to me in 2024 and this has not been fixed. I entered the wrong amount by mistake because I was getting pretty tired after 8 hours in Turbo Tax. I called Customer service, they said that I should use the desktop version. Not very helpful after you've paid for the Web version. Then I'm told that I should not have paid before filing my taxes but there is no way to review your return until you pay. 

Then customer service said that I can delete the state return which means that it's going to wipe out data transferred from last year and I'm not sure if I'll get charged again. Now looks like this is not going to help. Thanks for posting. 

I ended up entering a correction in one of the free row Other Adjustments. Another solution would be to file and then file an amended return. Aouch. 

[jrobinson75]

Yes, I'm also finding out that if you make a mistake entering Canadian RRSP details in your California state tax return you can't amend it on line.  The entry has just completely disappeared. I see in this thread that this has been a glitch for years!  Very disappointing that you haven't fixed this yet, TurboTax!  I had already filed before I discovered the mistake and now have to file an amended return via paper.