I PURCHASE boxed copies of TurboTax, and have for many , many years. I pay the bills. But I cannot get help.
Hung up on by auto-bots, diverted, mistreated, misguided - by auto bots. It certainly does make the idea of paying a tax accountant to do this seem appealing. I cannot reach tech support calling [phone number removed].
It does not want to let me in, it wants to text me help articles.
All because each year, for the last 3 years, the activation codes in the boxed copies have not activated my product. So after several call attempts, total time spent is typically 2 hours, I eventually get a working copy.
But I cannot go on being mistreated this way. It is as if TurboTax Intuit wants only to do free tax returns for
simple situations, and ignore paying customers. I have always done my own taxes, for 40 plus years now. Having someone else do them seems, odd. And my rental properties and investments do just fine, when I can actually get the product activated.
I need help activating my boxed copy. Because again, like last year and the year before that, it fails to activate.
Purchased at a Sam's Club, in California, sealed .
