Filing Status remains as "Not Printed or E-Filed" - after e-filing and getting "Your Returns Have Been Sent" message

[April2022]

I am providing the details of the steps I have completed below. E-Filing status does not get updated and I receive "tax return rejected" message after ~ 30 min even though the verification details are correct. Please help. Thanks

1. Completed the tax return and  steps to e-file it.

2. Provided all the verification details and banking info 

3. Turbo Tax displayed message indicating "You Just Filed Your Taxes!" +  "Your Returns Have Been Sent". 

4. Turbo Tax also displayed Transmission Confirmation with transmission dates and estimated acceptance date.

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After these steps are completed, Turbo Tax filing status remains as "Not Printed or E-Filed"

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After  e-filing the return,  I receive the first email with transmission confirmation.

After ~ 30 min, I receive   second email indicating "Your tax return was rejected" with an error code "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records."

I have confirmed that the AGI verification matched the 2020 AGI  from the filing form.

[jeffp68788]

Then it must be the PIN that has been entered incorrectly. Go through all of your verification details and make sure everything is correct. The IRS takes identification fraud very seriously. Something in your verification details isn't entered correctly.

[jeffp68788]

What if I entered the correct AGI and I'm still getting an e-file reject?

Your 2020 return must have been Accepted by the IRS for your prior year AGI to be on record. If you mailed your 2020 return, or it was late, you need to make sure it was Accepted by contacting the IRS directly.

You can print and mail your 2021 return or select I didn’t file last year, if your 2020 return was rejected and never resubmitted or accepted by the IRS.

Here are a few other possible reasons why you’re still getting an e-file reject. If you:

• Filed late last year after mid-November or your return was processed after that time—try entering 0.
• Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A)
• Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more, and down when it’s 49 cents or less.
• Filed with your spouse last year—you and your spouse have the same 2020 AGI. (Don’t split the AGI amount or enter 0 for one of you)

If you're still having trouble, we suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. To do this, you can order a transcript from the IRS.

If you’ve tried everything and nothing works, you can still file a paper return by printing out copies of your federal and state returns and mailing them. We’ll include File by Mail Instructions on where to send your returns and what forms, if any, you need to include.